Shipping policy

Shipping Policy

At Scentrave, we strive to deliver your fragrances safely and as quickly as possible. Please read our shipping policy below for complete details regarding order processing, shipping timelines, and delivery.

Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During high-demand periods, dispatch times may be slightly delayed.

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines may vary depending on courier availability and location.

Shipping Charges

  • Shipping charges are calculated at checkout based on location and order value.
  • Free shipping may be offered during promotional campaigns or on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a tracking link via SMS, email, or WhatsApp to track your package in real time.

Delayed or Failed Deliveries

While we work with trusted courier partners, delays may occasionally occur due to:

  • weather conditions,
  • public holidays,
  • operational delays,
  • incorrect shipping details,
  • or unforeseen circumstances.

If your package is delayed or undelivered, please contact us for assistance.

Incorrect Address

Customers are responsible for providing accurate shipping information. Scentrave is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged Package

If your package arrives damaged:

  • please record an unboxing video,
  • contact us within 24 hours of delivery,
  • and share relevant photos/videos for review.

Contact Us

For shipping-related queries, feel free to contact our support team through WhatsApp, email, or the Contact Us page on our website.